Job Description

Mission Statement

MDentistry: advancing health through education, service, research and discovery. 

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:

-Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.

-Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Responsibilities*

Clinic Billing/Insurance:

 Handle all billing and insurance matters for the clinics, Maintain patient demographic and insurance information,  Collect data for prior authorizations forms and track prior authorization approvals,  Verify insurance coverage, collect data for prior authorizations forms, Verify and manage enrollment with Children's Special Health Care Services (CSHSC) for specific patients (faculty listed, eligibility, prior authorization treatment plan letters, discuss with faculty, print records, electronic submission to CSHCS, submit payment plan, complete continuation letter to renew insurance with county, Enter pre-planned treatment, Fix adjustments/errors on all accounts, Create and maintain ortho payments plans, entering information to the patient card in MiDent,  Meet with parents/patient for consultation appointment to begin treatment phase and confirm/verify financial arrangements/payment plans and enter insurance, Determine insurance eligibility through patient card, check insurance tab, and also verify with guarantor, Maintain close contact and communication with insurance companies to verify benefits, Read and convey information on patient accounts and payment plans, including insurance information in MiDent, Review Orthodontic benefit verification, life-time maximums, ortho deductibles, and update individual coverage template., Monitor insurance payments for correctness,  Verify/correct missing charge tickets. Enter all missing charges and submit to insurance,  Maintain communication with the Clinic Billing Office (CBO) on insurance and accounts,  Determine the need for adjustments and process refund requests when necessary,  Confirm and verify in and out referrals. Run report of internal referrals weekly and return correspondence to referrals. Out referrals communicate with provider as needed.

Clinical Operations: 

 Run monthly reports in axiUm (in-dispute, work in progress, appointment reports, missing charges), Run axiUm Active Student/Instructor reports for residents and Clinic Director,  Run ad hoc reports in response to Clinic Director's queries on patient information (demographics, provider/supervising faculty, payor mix, number of patients in each clinic, evaluation/assignment/records/consultation/treatment start dates, and treatment status,  Support the Clinic Director in tracking patient assignments, clinic experiences (similar number of patients with each faculty and types of cases), and schedule patients for early records, Track appointments and check for accuracy and address any issues with the Clinic Director (i.e. no shows, cancellations, etc.),  Verify/correct missing charge tickets. Enter all missing charges and submit to insurance,  In cooperation with the Clinic and Program Director create, monitor and distribute faculty clinic teaching schedules each month,  Prepare financial reports as requested by the Department Manager or Department Chair, Run quarterly, or as directed clinic reports for the predoctoral clinic, graduate clinic, and DFA clinics, Run axiUm and/or Tableau reports to determine revenue flows in all clinic activities,  Address and resolve patient concerns as it relates to their payment plans, financials. Triage patients complaints to faculty as needed.  Issue non-compliance clinic letters and letters of dismissal, as informed by the Clinic Director Complete and send patient acceptances letters to the clinic,  Enter new incoming residents and Craniofacial Fellow into MiDent.  Enter new clinic faculty into MiDent schedule for coverage, Record resident time away on their MiDent schedules, In cooperation with the Clinic Coordinator, coordinate faculty and staff orientation to the clinic, As needed in the absence of the front desk staff - register new patients; confirm appointments; schedule and reschedule appointments; check patients in and out; collect payments.

Required Qualifications*

Bachelor's degree or an equivalent combination of skills, experience and education. At least 2 years of experience in an outpatient clinical setting. Proficiency in Microsoft Office, Google, and Dropbox. Knowledge of various dental insurance plans and dental billing matters. Knowledge of dental terminology. Exceptional customer service skills and professional demeanor. Excellent written and verbal communication skills. Ability to multitask in a busy clinical environment. Excellent attendance record.

Desired Qualifications*

Familiar with MiDent/axiUm. Familiarity with UM proprietary applications such as MPathways. Familiarity with the School of Dentistry.

Work Schedule

Monday through Friday from 8:00 am to 5:00 pm

Work Locations

This position is located at the School of Dentistry at 1011 N University Ave Ann Arbor, MI 48109

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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