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Nurse Coordinator

Job Description

We are seeking a Pediatric Orthopedic Nurse Coordinator who will be a part of the care team to improve continuity of care for pediatric orthopedic patients, coordinating the early post-discharge check-ins and expand clinician accessibility by managing and if necessary, triaging incoming patient issues. In addition, the nurse coordinator would help establish a subspecialty clinic in limb deformity, caring for these high acuity patients in a subspecialty clinic appointment.


Specific Duties & Responsibilities


Pediatric Orthopedic Division

  • Be the program's primary face for patients for general questions and communication between patients and providers after outpatient clinic visits and surgical treatment. Triage and communicate problems with providers
  • Conduct post-discharge and post-surgical telephone follow-ups
  • Address or triage patient communications received via MyChart or telephone calls.
  • Communicate results from testing with patients after review by providers
  • Assist with medication refills as well as medication changes guided by the provider.
  • Obtain preapproval for medications and testing ordered by providers including completing required paperwork.
  • Complete work excuses, return to work forms, and preoperative clearance letters after discussion with providers.
  • Coordinate orthotic referrals for families, especially those with clubfoot.


Limb Deficiency Clinic

  • Attend clinic with providers and meet with patients at the time of visits after providers have seen patients to coordinate surgical plans and ensure patient understanding.
  • Provide pre-procedure instructions and assist with device teaching for patients who receive an external frame or internal implant requiring ongoing management.
  • Schedule and coordinate all appointments, changes in protocols, and tests ordered by providers. Follow up and ensure these items occur in a timely fashion. Communicate problems with ordering providers.
  • Be the program's main face for patients for general questions and communication between patients and providers.
  • Work with research staff to ensure proper follow-up and data collection for appropriate studies.
  • Ensure appropriate pre-op work-up is arranged and timed accordingly

                        1. Visits to psychology

                        2. Post-operative physical therapy


Customer Service and Teamwork Responsibilities


Interactions with patients

  • Courteous and pleasant in person and on the telephone with patients.
  • Utilizes proper telephone etiquette.
  • Warmly greets patients and visitors.
  • Verbally expresses appreciation when ending a conversation with a caller.


Interactions with other staff members

  • Generous in assisting and supporting others.
  • Participates in covering telephones and assisting other faculty and staff when needed.
  • Works cooperatively with other staff.
  • Responds to requests from coworkers or other departments in a mutually agreed upon period.
  • Maintains professional demeanor with all coworkers.
  • Values cultural diversity and other individual differences in the workforce, ensuring that the practice builds on these differences.
  • Ensures employees are treated in a fair and equitable manner.


Personal Attributes

  • Exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
  • Possesses excellent organizational skills; excellent oral, written, and interpersonal communication skills; ability to multitask.
  • Is highly proactive and demonstrates the ability to work independently, maintain organization and efficiency of workflow through interactions with facilities staff on administrative activities, and demonstrate professional and administrative conduct as a model for other office team members to ensure advance toward department/unit objectives.
  • Ability to work for extended periods of time without directions, and to prioritize own work and work of staff as needed.
  • Ability to prioritize own work and work of staff as needed.
  • Seeks to satisfy dissatisfied customers.
  • Can effectively interact with all levels of University and Hospital employees and outside contacts.
  • Ensure divisional compliance with Hopkins’ policies related to Service Excellence, Safety Attitude Questionnaire, Employee Satisfaction, and the Joint Commission.
  • Seeks out additional tasks to support clinical and management goals.


Minimum Qualifications
  • Individual must be a registered Nurse, licensed in the State of Maryland or state where practicing.
  • Bachelor's Degree in Nursing or related discipline preferred.
  • Current CPR certification required. Must maintain current licensure and certification during duration of employment.

 


 

Classified Title: Clinical Nurse 
Job Posting Title (Working Title): Nurse Coordinator   
Role/Level/Range: ACRP/03/ME  
Starting Salary Range: $64,600 - $113,300 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 7a-5p varying 
Exempt Status: Exempt 
Location: School of Medicine Campus 
Department name: SOM Ortho Pediatric Division  
Personnel area: School of Medicine 

 

 

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